Tag Archives: hospital

A positive experience

There’s a lot of controversy going on about the NHS these days in the UK. There have been so many complaints about incompetent doctors and uncaring nurses that you always see something in the news that make you shiver about it.

However, I have always defended the NHS. In so many years in the UK, I’ve never had a complaint to make. Not that I’ve needed medical services that often, but when I have the service has always been correct. All my GPs, from the very early ones in Portsmouth to the latest ones in Basingstoke have always treated me correctly, with respect, as a person and not as a number.

I had to go through minor surgery earlier this week. Due to the nature of the operation I was worried and stressed. It was my first ever operation of any kind. I’ve been lucky in the past and I’ve never needed medical services going beyond something that can be sorted on a quick A&E visit. So I think it was quite understandable that I was nervous.

From the moment I arrived in hospital until the moment I was discharged the treatment and manner of the staff was fantastic. Reassuring, caring and professional. At no point I felt like I was being looked down on, or even treated with contempt, like I’ve heard so many times on the national news. On contrary, everybody seemed very interested on my name (having an “exotic” surname can be an advantage in certain circumstances), where I came from, and everybody seemed to have friends living somewhere near Málaga.
I really feel sad for all those people who have actually been on the other side of the coin and experienced the worse side of the NHS care. Doctors and nurses probably deal with hundreds of people a day and I would bet that at times it is difficult to just show that you care, because, let’s be honest, they can’t care about every single person on that ward at once! No excuse, I know.. but let’s try to be on their side for once..

So here’s my little contribution, my little piece of praise towards the NHS and especially the gynaecology department at Basingstoke’s Hospital. You were all great and I deeply appreciated it. Many thanks.